Refunds/ Exchange/ Returns Policy

ORDER CANCELLATIONS OR CHANGING ARE ALLOWED WHILE AN ORDER WITHIN 24 HOURS. ONCE AN ORDER HAS PASSED 24 HOURS. WE CAN'T DO CANCEL OR CHANGE.

PLEASE MEASURE YOUR SIZE BEFORE CHOOSING A SIZE. OUR SIZES MAY NOT MATCH EXACTLY WITH OTHER POPULAR BRANDS. 

BECAUSE OUR DESIGNS ARE ALL PRINTED ON DEMAND and MADE TO ORDER FOR CUSTOMER  SO FOR THIS REASON,THE QUALITY WAS CLEARLY STATED IN THE PRODUCT SPECS. 

PLEASE MAKE SURE YOU PICK THE RIGHT SIZE AND COLOR BECAUSE WE WILL ONLY EXCHANGE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED!  

WRONG PRODUCT SHIPPED

    If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

DAMAGED / DEFECTIVE PRODUCT

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, Please send us a photo showing how the product Damaged or Defective. so that we can evaluate the issue and make it right.

PACKAGE RETURNED TO SENDER – WRONG ADDRESS 

We will resend the package to the customer again after the customer verify the correct address and The customer pays the shipping cost

LOST ORDER – WRONG ADDRESS

JorJune will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@jorjune.com. Please note that returns will need to be sent to the following address:  Warehouse JTK Print on demand
245 Charansanitwong Soi 64, Bang Yi Khan, Bang Phlat, Bangkok, Thailand 10700

If your return is accepted, The customer provides the return shipping cost.

You can always contact us for any return question at support@jorjune.com.

Unfortunately, we cannot accept returns on 

- Returns will not be issued for sizing disputes, only exchanges are allowed but the customer will pay for exchange and shipping fee.

- We don't accept Returns for personal reasons of customer, EX. Don't like a product, Order for a friend or family but they don't like it.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@jorjune.com.

IF YOU HAVE ANY QUESTIONS. PLEASE FEEL FREE TO CONTACT US