Refunds/ Exchange/ Returns Policy - JorJune

Refunds/ Exchange/ Returns Policy

  Order cancellations or changing are allowed while an order within 24 hours. Once an order has passed 24 hours. We can't do cancel or change.

Please measure your size before choosing a size. Our sizes may not match exactly with other popular brands. 

Our designs are all printed on demand so for this reason, we cannot offer returns for involves material products.
The quality was clearly stated in the product specs. 

Please make sure you pick the right size and color because our manufacturer will only exchange items if they are defective or damaged! 

 

Returns Policy

- Returns will not be issued for sizing disputes, only exchanges are allowed but the customer will pay for exchange and shipping fee.

- We don't accept Returns for personal reasons of customer, EX. Don't like a product, Order for a friend or family but they don't like it.

 

Refund Policy 

Items Damaged or Poor Quality

- If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. JorJune will replace any items damaged or poor-quality at no additional cost.

- Customer Received an item is damaged or is shipped with a poor-quality print Please contact to us within 14 days after customer received an item. Once has passed 14 days. We can't do replace any items damaged or poor-quality

 

Wrong Product Shipped

    If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

Damaged / Defective product

Please send us a photo showing how the product Damaged or Defective.

Product warranty 30 days

Package Returned To Sender – Wrong Address 

   Orders that will be tagged as returned to sender due to the wrong address will be destroyed by the courier or charge JorJune for custom tax duties and another shipping fee once we confirm to ship it back to our production facility. Therefore, JorJune will only shoulder 50% of the total amount of the product cost as a refund credit back to your PayPal account.

Lost Order – Wrong Address

JorJune will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

If you have any questions. Please feel free to contact us

Email:  SUPPORT@JORJUNE.COM